Terms and Conditions

The terms and conditions depend on the address and status (private person or company) of the buyer.

Finland

In Finland, the provisions on distance selling are to be found in Chapter 6 of the Consumer Protection Act. The Finnish law is applied when the buyer is a consumer located in Finland. See more here [1], and here: Right of Withdrawal in E-commerce (Finland) and Peruuttamisoikeus Verkkokaupassa.

EU countries

In the European Union, the Distance Selling Directive defines the minimum level of consumer protection. See more here [2]. The fact sheet of the Directive about consumer's rights in the EU is here [4].

Right of Withdrawal in Finland and EU countries

In consumer distance selling, the consumer has the right of withdrawal within 14 days of receiving the product. This doesn't apply to companies, only private persons.

If the consumer customer wants to use their right of withdrawal, they need to contact orders@vlsi.fi within 14 days of receiving the order with a free-form e-mail that contains enough information to identify their order (e.g. the order number). The customer is responsible for the cost of the return of the ordered items. The payment is only reimbursed through the payment method that was originally used.

Palautusoikeus Suomessa

Etämyynnissä kuluttajalla on oikeus palautukseen 14 päivän kuluessa tuotteen vastaanottamisesta. Palautusoikeus koskee vain kuluttajia, ei yrityksien tilauksia.

Jos kuluttaja haluaa käyttää tilauksen palautusoikeuttaan, hänen tulee ottaa yhteyttä vapaamuotoisella sähköpostilla osoitteeseen orders@vlsi.fi . Tilauksen palautuskustannuksista vastaa tilaaja. Maksu palautetaan aina samaa maksutapaa käyttäen kuin jolla tilaus on alunperin maksettu.

Other countries, including the United Kingdom

Selling to other countries is based on "General Terms and Conditions of Sale of VLSI Solution". See more here [3].

Customers from the United Kingdom should have a valid UK VAT ID, or the cost of the items (excluding shipping) must exceed £135. This means that the customer pays import duties and VAT at the border. We reserve the right to reject orders that do not fulfill these conditions.

The following table summarizes the applied reference;

Buyer Address Reference
Consumer Finland [1] [4]
Consumer Any EU country [2] [4]
Consumer Outside EU [3]
Company Any country [3]

 

About General Terms and Conditions of Sale of VLSI Solution

These terms are originally for customers that order large quantities and use wire transfer for the payments. Some conditions, such as 30 days net payment time can not be applied here since the ordering in Web Store is performed on-line and all payments are completed in advance of the shipment. All shipments are from the headquarters of VLSI Solution in Finland (see "Contact us" information of the left bar).

Decoder Licenses

Some products require decoder licenses. The required licenses are shown under "Additional Product Information" when "Display Product" is selected. When a mp3 license of Thomson is needed, the device price includes the license. For other formats, such as WMA and AAC, the customer needs to contact Microsoft or Via Licensing for the applicable license. Note that VLSI Solution can provide a software plugin (contact support@vlsi.fi) to disable the WMA or AAC features in the final product to avoid license payment when the WMA or AAC decoding features are not needed.

WMA license

The customer needs to request the "Windows Media Components Final Product Agreement" of Windows Media Components, see http://windows.microsoft.com/en-us/windows/windowsmedia-components-licensing. The royalty rate was 0.10 USD with annual maximum of 400kUSD at the time this instruction was written. Note that the license applies only to those who sell final products to consumers. If you are a developer, you do not need to pay royalties.

AAC license

The customer needs to request the "MPEG-4 Audio Patent License Agreement" for two channels of audio decoder circuit, see http://www.vialicensing.com/licensing/aac-overview.aspx. Note that the license is needed by manufacturers or developers of end user encoder and/or decoder products. The license fee for two channels was 0.98 USD up to 500k units annually at the time this instruction was written.

Payment Provider (credit card payments)

Paytrail Oyj is a collecting payment service provider and an authorized Payment Institution working in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient on your bank or credit card statement. Paytrail Oyj will forward the payment to the merchant. For complaints, please contact the website the payment was made to.

For more information, see: Paytrail.com Consumer Information about Paying

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

Maksupalvelutarjoaja (luottokorttimaksut)

Maksunvälityspalvelun toteuttajana ja maksupalveluntarjoajana toimii Paytrail Oyj (2122839-7) yhteistyössä suomalaisten pankkien ja luottolaitosten kanssa. Paytrail Oyj näkyy maksun saajana tiliotteella tai korttilaskulla ja välittää maksun kauppiaalle. Paytrail Oyj:llä on maksulaitoksen toimilupa. Reklamaatiotapauksissa pyydämme ottamaan ensisijaisesti yhteyttä tuotteen toimittajaan.

Katso lisätietoja: Paytrail.com Kuluttajatietoa Maksamisesta

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä